Job Summary

We are seeking a Customer Service Associate / Inside Sales Support Associate with strong organization, communication, and interpersonal skills, who enjoys problem solving, and that can build rapport with customers. The successful candidate will also be responsible for identifying new business opportunities and maintaining existing accounts.



Responsibilities and Duties

Assist the Inside Sales Manager
Acquire and Maintain Knowledge of basic sales strategies and techniques
Understanding customer needs and identifying new business opportunities
Responsible for service knowledge and pricing to answer clients questions
Able to write proposals and operate the following: computer, keyboard, use phone / apps for business, websites, email, word processing, spreadsheets, powerpoint, CRM, desk phone
Knowledgeable with CRM systems (i.e. run sales reports)
Lead management via Email, CRM and other platforms.
Follow-ups with customers
Coordinate job details (supplies, equipment) with dispatch /field
Closing new business opportunities and achieving sales targets
Researching and qualifying potential leads
Ability to upsell services
Collaborate with outside sales regarding overlapping accounts
Assist Administration with entering new assignments when bottlenecks occur
Assist Outside sales with lead entry, lead management and organization, and other data management.
Build and Foster New Client Relationships
Maintain Positive Client Relationships
Maintain Monthly Inside Sales Tracking Report
Develop Sales Language / Scripts
Attend Weekly Inside Sales Meetings


Qualifications and Skills

3 to 5 years of customer service, account management, marketing or sales experience
Bachelor's degree preferred, but not required
A High School diploma or equivalent required
Must be personable and be able to handle client relations issues that arise
Must be consistently highly motivated and a self-starter
Must be organized, detailed oriented, and proficient in prioritization
Superb written and oral communication skills are critical for carrying out field marketing responsibilities, as the position requires an aptitude for interpersonal relationship-building

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.